About Us
We are an online hobby store, with a store-front hobby
shop with over 30 years of experience in the business
Contact Information:
Phil's Hobby Shop
1722 Lake Ave.
Fort Wayne, IN 46805
Mon & Tues & Wed & Thurs & Sat 10am - 6pm
Fri 10am - 9pm
Sunday - Closed
(260)-426-5056
Phil's Hobby Shop
3112 North Clinton St.
Fort Wayne, IN 46805
Mon & Wed & Fri 10am - 9pm
Tues & Thurs & Sat 10am - 6pm
Sunday 12pm - 5pm
(260)-471-1340
Phil's Hobby Shop
422 Clinton St.
Defiance, OH 43512
Mon & Wed 10am - 7pm
Thurs & Sat 10am - 5:30pm
Friday 10am - 8pm
Sun Closed
(419)-782-8020
We are always pleased to hear form our customers!
Although, email is preferred, questions about orders can be handled by phone at
1-260-424-0065 during our website's normal business hours, Monday through Friday
between the hours of 9:00 am and 5:00 pm Eastern Standard Time. Local customers
please call us at our regular phone numbers
Email:
CustomerService@PhilsHobbyShop.com
Phone Orders:
Although online orders are preferred, you may call us to place an order during
our normal business hours, Monday through Friday between the hours of 9:00 am
and 5:00 pm EST at (260) 424-0065. Local
customers please call us at our regular phone numbers.
Email:
General Inquiries:
CustomerService@PhilsHobbyShop.com
Sales:
Sales@PhilsHobbyShop.com
Return Policy:
We believe in the quality of the products we sell and will therefore accept any
return item in its original condition and packaging within 30 days pending
approval. We will issue a refund or credit covering the value of your returned
item, less shipping and handling charges. A 20% restocking fee may be applied if
the return is made after 30 days or is not in the original packaging.
PhilsHobbyShop.com reserves the right to refuse merchandise returned in a
damaged or obviously used condition.
If an order is returned to us marked "Refuse Delivery",
we will charge you for the original shipping charges since they are paid by us
when the order is shipped and are not refundable.
STEPS FOR RETURNS:
Step 1 - Email
Sales@PhilsHobbyShop.com and please specify what you are returning and why.
Step 2 - Place item(s) in their original packaging and ship items via
USPS, UPS or FEDEX to:
Phil's Hobby Shop
1722 Lake Ave
Fort Wayne, IN 46805
Step 3 - Once we receive your items, we will refund your credit card the
amount of the purchase minus shipping charges. If it has been more than 30 days
since the original purchase date, we will mail you a money order or cashiers
check.
Payment Policy:
We accept ALL major credit cards, Visa, MasterCard, American Express. Businesses
these days protect their customers through encrypted data known as SSL which
makes purchasing online as safe, if not safer than ordering over the phone. Data
gets encrypted by the website and decrypted by the transaction system. We use
the Secure PayPal System to ensure our customers get the highest amount of
security available on the web.
Sales Tax:
Sales Tax is only charged to residents of Indiana.
Delivery and Destinations:
All deliveries are via UPS, orders outside the United States are shipped via
U.S. Mail and international buyers may be asked to pay an adjusted shipping
price, or the order may be refused. To find the status of your order, you can
log in, or contact
Sales@PhilsHobbyShop.com
Refusal of Service:
We reserve the right to refuse or cancel any order or service at our sole discretion.
Privacy Policy:
This site is hosted by Verio and run by Thomas Kite. We use PayPal to ensure
secure transactions. No information collected by PhilsHobbyShop.com will be used
to market to any third-party advertisers, nor will any information collected by
PhilsHobbyShop.com be shared with anyone for any reason. Also, please see PayPal's privacy
policy for more information on transaction security.
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