Your privacy is very important to us. All orders placed at Phil's Hobby Shop are processed over a secure, encrypted connection using 128-bit SSL. Once your order is received by Phil's Hobby Shop, your personal information (including name, address, and in some cases telephone number) is stored in our encrypted database. We do not store credit card numbers after the order is approved. Phil's Hobby Shop shares your personal information with payment processors to take your money and shipping partners to ship the products, but we will not otherwise share your personal information with any outside parties without your express permission.
When you log in or add items to your cart, Phil's Hobby Shop generates a "session ID", a number that uniquely identifies your browsing session so that nobody but you can see your personal information or your cart. This number is stored in a cookie, a tiny file on your computer. Viewing a product page creates a cookie so that you can see other products that you have viewed in this shopping session, which ends after 16 hours. No other web site can see this cookie, and Phil's Hobby Shop does not use this cookie to correlate your actions with actions on other web sites. Advanced users can identify this cookie by the name
When you create a customer account or check out, Phil's Hobby Shop saves your e-mail address. These are used to notify you that orders have been shipped, to contact you in case of a problem with your order, and to allow you to view your previous orders.
We ship most items worldwide from warehouses in the United States. Some orders within the United States qualify for free shipping. Read More...
Phil's Hobby Shop is striving to make customer service a priority. We understand that there may be occasions when a customer is not happy with their purchase. If you are not satisfied with any product, you may return it to Phil's Hobby Shop for a refund of the purchase price, an in house credit, or exchange for another product within 30 days of the shipping date. If your purchase was eligible for Free Shipping, the shipping cost will be deducted from your credit or refund.
Condition: Any product returned must be complete and within the original packaging with all accessories and complete documentation including any manuals, instructions, guides etc. The package can show no signs of wear or use. Failure to meet these requirements could result in a restocking fee or refusal to accept the return.
Procedure: All products being returned must have a Return Merchandise Authorization number. Please contact Resolution to receive your RMA#. Clearly write this RMA# on the box containing your return and then ship it back to us. All returns will be inspected prior to a credit being issued. If your purchase was eligible for Free Shipping, the shipping cost will be deducted from your credit or refund. Returns sent COD will not be accepted.
All returns will be handled on a case by case basis. Phil's Hobby Shop reserves the right to refer issues regarding product performance to the original product manufacturer. Media products (such as books, software, or DVDs) may be returned only for exchange of a defective product. Items which are not normally stocked (such as special orders, discontinued products, close-outs, or used products) are not returnable.
Damaged merchandise:If a package has been damaged in shipping, and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us immediately. We will take it from there. Be sure to save all paperwork and packing materials with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.
Defective merchandise:If you receive defective merchandise, please call us for return instructions. In most cases, we will accept returns and make adjustments; however, some manufacturers prefer handling defects directly. Defects found after the product is in use usually fall under manufacturer's warranty. A customer service representative will be happy to help you determine which procedure is appropriate for you.
Lost boxes: If you feel a box has been lost in transit, please call with the order or invoice number and a list of the missing items. A tracer will be initiated at that time. A claim number will be issued if the carrier does not show delivery within 10 days of the scheduled delivery date. Credit will be issued for the missing merchandise when we obtain the claim number from the carrier.
Missing parts: Should you receive merchandise that is missing a part, please contact us. We will ensure that you are sent the part from our stock as appropriate. In accordance with a manufacturer's request, we may direct the information or your call directly to the manufacturer.
Order cancellations: To cancel an order prior to shipping, you must contact us during normal business hours. For orders we are able to cancel prior to shipping, you will receive a confirmation number. For orders we cannot cancel prior to shipping, a tracking number will be provided. Please contact us as soon as possible with a cancellation request as we make all reasonable efforts to ship as quickly as possible. Once an order ships, it cannot be canceled, however you have the option to return the item by following the Returns and Refunds Policy.
|Phil's Hobby Shop
3938 W Jefferson Blvd
Fort Wayne, IN 46804
10:00–8:00 Mon, Wed, Fri
10:00–6:00 Tue, Thu, Sat
Local time: 11:17 AM
|Contact Phil's Hobby Shop|
Phone: (260) 424-0065
9:00–5:00 Mon–FriE-mail: Compose
Arts & Crafts
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